Get in Touch
Contact & Support
We handle all support through our ticketing system so nothing falls through the cracks. Submit a ticket and we'll get back to you.
Help & Support portal — Submit a ticket for any issue with your account, a listing, a transaction, or anything else. You can include screenshots and describe the problem in detail. Our team reviews every ticket.
What support can help with
- Account login issues (OTP not received, account locked)
- Listing problems (rejected listing, edit not saving)
- Transaction disputes (handoff not confirmed, incorrect status)
- Review and rating concerns
- Suspected fraud or scam activity
- Bug reports and app issues
- Account deletion requests
- General questions about how the platform works
How to write a useful ticket
The more detail you provide, the faster we can help. Include the listing title or URL, your approximate account phone or email, a description of what happened, and any screenshots if relevant. Vague tickets take longer to resolve.
Response times
We aim to respond to all tickets within one to two business days. High-priority issues such as fraud, account compromise, or safety concerns are reviewed first. We do not offer real-time chat support at this stage.
Reporting abuse or scams
If you encountered a suspicious listing, a fake user, or a scam attempt, please use the Report Abuse page. It includes specific guidance on what details to include to help us act quickly.
Emergency situations
Phirly is not an emergency service. If you are in immediate danger or have been a victim of a crime, contact your local police (dial 112 in India) first. After your safety is secured, you can file a report with us so we can remove the offending account or listing.